Refund and Cancellation Policy

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1. Refund Policy

At Alisanda Store, your satisfaction is important to us. If your order is not as expected, you may request a refund under the terms listed below:

1.1 Refund Eligibility

  • Products must be returned in unused, original condition with all packaging.
  • Refund requests must be made within 30 days of receiving your order.
  • A valid proof of purchase is required.
  • A trackable return shipping number must be provided.

1.2 Non-Refundable Items

  • Perishable or consumable items.
  • Digital downloads or e-gift cards.
  • Customized or personalized items.
  • Products listed as Final Sale.
  • Items damaged through misuse or improper handling.

1.3 Refund Process

Refunds are processed within 7–10 business days after we receive and inspect your return. Approved refunds are issued to the original payment method and a confirmation email is sent.

1.4 Fees and Deductions

  • Initial shipping fees are non-refundable unless the product was defective or incorrect.
  • Return postage is the customer’s responsibility unless the issue is our fault.
  • Restocking fees may apply in certain cases and will be communicated beforehand.

2. Cancellation Policy

Orders may be canceled under these conditions:

2.1 Cancellation Terms

  • Cancellation must be requested before processing or shipping begins.
  • Customized items cannot be canceled once production starts.
  • If an order has shipped, it cannot be canceled, but may be returned after delivery.

2.2 How to Cancel

To cancel an order, please contact us through the Contact Us page. Our team will review and confirm the next steps.

2.3 Cancellation Fees

  • Shipped orders cannot be canceled and follow the return policy.
  • Return shipping costs apply when canceling after dispatch.

3. Exchange Policy

If you receive an incorrect or defective item, we will replace it at no extra cost. Please notify us within 7 days of delivery.

3.1 Exchange Conditions

  • Items must be unused and in original packaging.
  • Exchanges are subject to product availability.
  • Prepaid return labels are provided for issues caused by our error.

4. Need Help

For help with refunds, cancellations or exchanges, please reach us through the Contact Us page.